Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTADM009 Mapping and Delivery Guide
Manage Telehealth technology

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTADM009 - Manage Telehealth technology
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine technology requirements.
  • Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs.
  • Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisational needs.
  • Make recommendations to relevant colleagues within scope of own job role.
  • Obtain and evaluate costings for chosen hardware and software options.
  • Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisational requirements.
       
Element: Set up consultation sessions.
  • Prepare Telehealth video conferencing equipment for consultations according to organisational policies, procedures and protocols.
  • Verify all equipment meets requirements of organisational guidelines for Telehealth video conferencing.
  • Ensure the Telehealth consultation environment and facilities are conducive to patient care and ensure confidentiality and privacy.
  • Support and coach colleagues with use of Telehealth technology.
       
Element: Maintain Telehealth equipment.
  • Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions.
  • Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements.
  • Use troubleshooting techniques to resolve minor technology problems.
  • Identify situations where expert assistance is required and organise technical support.
  • Provide information about privacy and confidentiality obligations to technical support personnel.
  • Complete accurate maintenance documentation.
       
Element: Protect security of Telehealth information system.
  • Determine information security risks associated with provision of Telehealth services.
  • Gain access to Telehealth information system in accordance with organisational access, equity and clearance level requirements.
  • Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management.
  • Communicate privacy, confidentiality and security obligations to all Telehealth personnel.
  • Complete data security documentation according to organisational and legal requirements.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs. 
Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisational needs. 
Make recommendations to relevant colleagues within scope of own job role. 
Obtain and evaluate costings for chosen hardware and software options. 
Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisational requirements. 
Prepare Telehealth video conferencing equipment for consultations according to organisational policies, procedures and protocols. 
Verify all equipment meets requirements of organisational guidelines for Telehealth video conferencing. 
Ensure the Telehealth consultation environment and facilities are conducive to patient care and ensure confidentiality and privacy. 
Support and coach colleagues with use of Telehealth technology. 
Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions. 
Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements. 
Use troubleshooting techniques to resolve minor technology problems. 
Identify situations where expert assistance is required and organise technical support. 
Provide information about privacy and confidentiality obligations to technical support personnel. 
Complete accurate maintenance documentation. 
Determine information security risks associated with provision of Telehealth services. 
Gain access to Telehealth information system in accordance with organisational access, equity and clearance level requirements. 
Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management. 
Communicate privacy, confidentiality and security obligations to all Telehealth personnel. 
Complete data security documentation according to organisational and legal requirements. 

Forms

Assessment Cover Sheet

HLTADM009 - Manage Telehealth technology
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTADM009 - Manage Telehealth technology

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: